Privacy Policy

At Dawgs House, LLC ("we," "us," or "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights regarding your data.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide to us, including but not limited to:

• Contact information (name, email address, phone number, address)
• User account details (username, password)
• Emergency contact information
• Any other information you choose to provide voluntarily

1.2 Pet Information

When you register your dog for daycare, we collect pet-related information including:

• Dog's name, breed, weight, age, and gender
• Vaccination records and veterinary information
• Behavioral and temperament data collected through intake forms
• Ongoing behavioral observations and tracking data ("Pup Profile") collected during daycare visits
• Photographs and videos of your dog captured during daycare activities

1.3 Non-Personal Information

We may also collect non-personal information automatically, such as:

• IP addresses
• Browser type and device information
• Usage patterns on our website

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and improve our daycare services
• To manage your account, bookings, and communications
• To communicate with you about services and promotions
• To personalize your experience on our website and in the pet parent portal
• To analyze and improve the functionality of our website

Additionally, pet-related data is used to:

• Build and maintain your dog's evolving behavioral profile (Pup Profile)
• Match your dog with compatible playgroups
• Generate daily report cards with play narratives, photos, and behavioral observations
• Track health patterns and rest behaviors for better care
• Share photos and updates with you through the pet parent portal and app

Where We Store Your Information

• Pet Parent Portal: Your account details, report cards, photos and pup profiles are stored in our own Pet Parent Portal at dawgshouselv.com, which we build and maintain.

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your explicit consent, except as described in this Privacy Policy or as required by law.

4. Third-Party Services

We use the following third-party services that may collect or process data:

• Cloudflare Turnstile: Used on our forms to tell real visitors apart from automated spam. To do this, Turnstile may process limited technical information from your browser and device, such as your IP address and browser characteristics. Its use is subject to the Cloudflare Turnstile Privacy Addendum and Cloudflare's Privacy Policy.
• Meta (Facebook) Pixel: Used for website analytics and advertising performance tracking. You can manage your ad preferences at facebook.com/adpreferences.
• Website hosting and analytics: We use standard web hosting and analytics tools to understand website usage patterns.
• RingCentral: We use RingCentral for business telephony and SMS/text messaging services. Phone numbers, message content, and call metadata are processed by RingCentral to deliver these communications. Subject to RingCentral's Privacy Policy.
• Google Drive: Photos taken at daycare, shown in the Pet Parent Portal and app, are stored in Google Drive, operated by Google. Documents you send us, such as vaccination records and signed forms, are stored there too. Subject to Google's Privacy Policy.

These services operate under their own privacy policies. We encourage you to review them.

5. Photos, Videos & Live Cameras

Dawgs House captures photographs and videos of dogs during daycare activities. This content is used to:

• Include in your dog's daily report card
• Build your dog's photo gallery in the pet parent portal
• Share on Dawgs House social media, website, and marketing materials (with your consent, as outlined in our Terms & Policies media release)

Live cameras are available in all playrooms via the pet parent portal. Camera feeds are private and accessible only to authenticated pet parents with dogs currently enrolled. Camera footage is not recorded or stored.

If you or other individuals appear incidentally in photos or camera feeds captured at the facility, this is a natural consequence of the daycare environment. You may request removal of specific photos by contacting us.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and login sessions
• Analyze website traffic and usage patterns
• Deliver relevant advertising through Meta Pixel
• Prevent spam through Cloudflare Turnstile

You can control cookie preferences through your browser settings. For more details, see our Cookie Policy.

7. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or stored on a server can be guaranteed to be 100% secure.

8. Data Retention

We retain your personal and pet-related data for as long as your account is active or as needed to provide services. If you discontinue daycare services:

• Account and contact information is retained for up to 24 months for re-enrollment convenience
• Pup profiles and report card history are retained for up to 24 months
• Photos are retained in the portal for up to 12 months after last visit
• You may request deletion of your data at any time by contacting us

9. Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Request a copy of the personal data we hold about you
• Object to the processing of your personal information
• Opt out of marketing communications at any time
• Request that photos of your dog not be used in public-facing marketing materials

10. Nevada Privacy Rights

Under Nevada Revised Statutes Chapter 603A, Nevada residents have the right to submit a verified request directing us not to sell their personal information. We do not sell personal information. If you are a Nevada resident and wish to submit such a request, please contact us at woof@dawgs-house.com.

11. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly. If you believe we may have collected information from a child, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. We will notify you of any material changes by posting the updated policy on our website.

13. SMS/Text Messaging

13.1 Opting In

When you provide your mobile phone number to Dawgs House, LLC through our website registration form, in-person paperwork, or verbal consent during service booking, you are opting in to receive SMS/text messages from us at that number.

13.2 Types of Messages You May Receive

• Service and appointment notifications (confirmations, reminders, cancellations, changes)
• Arrival and pickup alerts
• Daycare stay updates, photos, and check-ins
• Time-sensitive operational messages (early pickup requests, weather closures, facility emergencies, hours changes)
• Tour scheduling and enrollment follow-up for prospective customers
• Account and billing notifications
• Occasional marketing and promotional messages, including special offers, seasonal promotions, and service announcements

13.3 Message Frequency

Message frequency varies based on your account activity and the services you use. You may receive multiple messages daily during your dog's daycare stay, or only occasional messages between visits.

13.4 Message and Data Rates

Message and data rates may apply. Please check with your mobile carrier regarding your plan.

13.5 Opting Out and Requesting Help

You may opt out of SMS messages at any time by replying STOP to any message from us. You will receive one confirmation message and no further SMS messages will be sent, except transactional messages required to complete active services you have booked.

For help, reply HELP to any message from us, email woof@dawgs-house.com, call (702) 350-1818, or visit https://www.dawgs.house.

For our full privacy policy, see https://dawgs.house/privacy. For our Terms of Service, see https://dawgs.house/terms-policies.

13.6 Third-Party Sharing of SMS Data

No mobile information collected as part of the SMS opt-in process will be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers and SMS content are used solely to deliver the services described in this Privacy Policy and are processed only by our SMS service provider (RingCentral) as necessary to deliver messages to your device.

13.7 Supported Carriers

Supported carriers include AT&T, T-Mobile, Verizon Wireless, U.S. Cellular, Cricket, Boost, and other major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

13.8 Data Retention for SMS

Message content is retained in your account communication history for the same period as your account records (see Section 8). You may request deletion at any time by contacting us.

14. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us:

Thank you for trusting Dawgs House, LLC with your information.